Returns, Refunds, & Exchanges
Our policies are similar to many other businesses who sell online. In general, all sales are final. However, returns/exchanges will be considered on a case by case basis. Some instances where we may issue a refund or approve an exchange are: a candle was damaged during shipping, or you accidentally received a scent you didn't order.
Unfortunately, if you have lit your candle, it isn't eligible for exchange or return. We aren't able to provide refunds or exchanges if you don't like the scent you purchased. We always try to be as detailed as possible with our scent descriptions in the hopes that you will be 100% happy with the scent of your candle.
If we agree to issue you a refund, it will not be issued until we receive the candle back from you. Once we receive the return, your refund will be issued either to your credit card, or via PayPal, depending on how you originally paid for your order. When you return candles, you are responsible for the cost of shipping. We will not refund you for the cost you incurred to ship the candles back to us. Please be sure you pack the candles with the shipping materials we used when we mailed them to you.
If you're waiting for a refund, be sure to check your bank account, credit card statement, or PayPal account. If you still don't see it, you may need to contact your credit card company, bank, or PayPal
You can cancel your order for a full refund within the first 24 hours after submitting if your order hasn't already shipped. We try to ship as fast as possible, so unfortunately, we can not offer cancellations past 24 hours.